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case studies / water damage restoration

Using heat, airflow and evaporation, we assist customers nationwide following pipe leaks and flooding by significantly reducing the time it takes to dry a building.

Major Escape of Water


Drying days: 7

When four storeys of mews house was inundated from a pipe leak on the roof, our client immediately turned to Trustheat to keep the sizeable claim on track and AA costs curtailed.

We deployed two of our powerful systems to ensure all four floors were dried simultaneously.

"A speedy response and a job completed in 7 days, achieving a reduction in moisture levels by an average of 78% throughout the mid terrace structure"

Peter reeve - rics

London water damage restoration

Major surge response

City of York Council

Drying days: 4

With 59 of their properties flooded across the city, City of York Council were left with the daunting challenge of managing a significant surge event.

We dried all 59 properties in just 47 days, taking just four days per property, with every home dried both on time, and on budget.

"Our teams were very impressed with Trustheat’s service"

MIKE gilsenan - city of york council

> Read the full case study

york flood restoration

Minor Escape of Water


Drying days: 2

When an internal pipe leak saturated the sub-floor structure of a static caravan, our client knew from experience that drying with heat would quickly allow the unit to be reinstated.

With excess moisture trapped in the rock wool insulation, we tented and ventilated the area below the unit, drying from both above and below simultaneously to prevent cupping of the chipboard floor.

In just over 48 hours, we ensured the unit was ready for reinstatement, ensuring the customer could enjoy their holiday home far sooner than originally anticipated.

flooded caravan

Major Escape of Water


Drying days: 3

Following a major escape of water in the roof of our customers detached bungalow, the residents were expecting a long and disruptive drying process.

We provided their adjuster with a fixed-price, fixed-time quotation, confirming that drying the saturated bungalow would take just 3 days.

Our drying works were completed on time and on budget, with reinstatement contractors pre-booked to arrive on a predetermined date to help reduce the overall claim cycle.

escape of water drying trailer

Basement Pipe Leak


Drying days: 10

An extensive leak in the sizeable tanked basement of our client's customer presented a complex drying challenge.

Using heat, volume airflow and positive pressure we dried the basement without disturbing the underfloor heating set within the screed, avoiding costly strip-out.

Our skilled operatives monitored moisture content in live time throughout, carefully controlling ambient relative humidity to take extra care of the oak beams that were present throughout the room.

water damage basement

Multiple unit drying


Drying days: 3

On the Yorkshire moorland, a period of sub-zero temperatures led to multiple pipe leaks in four static caravans during the Christmas break.

We kept costs (and disruption) to a minimum by drying all four units simultaneously with one powerful drying system in just 3 days.

Despite the lack of on site power, we used one of the generator-powered systems in our extensive fleet to provide a constant supply of heated airflow during sub-zero conditions, drying each of the four units on time, and on budget.

caravan drying

Major escape of water


Drying days: 6.5

By using heat and volume airflow to dry the ground floor of this North London home, we avoided the strip-out often associated with traditional drying techniques.

With only skirting boards removed to aid drying, we ensured the property was efficiently dried with a minimum of disruption.

By providing our client with a fixed-price, fixed-time schedule of works, the flooring contractor was able to commence works as soon as we departed the property, further reducing the claim cycle and associated costs for our client.

water damage restoration trailer

Commercial Escape of Water

Mobius Bar - Leicester

Drying days: 5

After 3 months of dehumidifier drying, it was clear that little progress was being made in drying the sizeable Leicester bar and Trustheat were called in to assist.

Our solution used heat and volume airflow to raise the internal temperature to 45°c, and with the introduction of positive pressurisation, we utilised the HVAC system to quickly remove the excess moisture from the building.

Despite night time temperatures of −5°c externally, we dried the saturated building in just 5 days.

commercial water damage claim

Thames Water Leak


Drying days: 5

When a Thames Water main burst in islington, the basement of one local residents home was quickly inundated with a foot of water.

Trustheat were appointed to dry the listed property and worked closely with the surveyor, the policyholder's insurer and the resident's architect.

Our non-invasive approach ensured the much-loved parquet floor could be dried in situ. Moisture testing confirmed a fall from 99.9% moisture content in the solid floor below to just 10.5% in 5 days.

thames water leak drying

One Stop Stores

Cumbria & Yorkshire

Drying days: 5 / 6

The North of England was hit by widespread and significant flooding in late 2015 and Trustheat were called in to dry One Stop stores in both Hebden Bridge and Cockermouth.

By using controlled heat and volume airflow, our solution ensured we could dry quickly and with a reduced strip out schedule, resulting in the Hebden Bridge branch being one of the very first businesses in the town to re-open.

> Read the full case study

Cumbria flood recovery

major residential flooding


Drying days: 5

When two foot of flood water surged through their home, the Roberts family anticipated months of drying, and approached their local councillor for support.

By using heat, airflow and evaporation, we ensured the property was dried in 5 days, despite the presence of thick stone walls throughout.

"Trustheat's response was fantastic. The solution employed and the staff involved were simply outstanding"

Councillor Russell Hamilton

herefordshire flood response trailer

Hair Salon flooding


Drying days: 6

After flood water inundated both the hair salon and adjoining residential property, Trustheat were asked to dry both simultanesouly.

Our 'soft-strip' approach saw us remove the bottom 100mm of dry lining and introduce vent holes throughout to facilitate drying, allowing us to avoid the removal of fittings and fixtures to help reduce reinstatement costs.

"Great service from Trustheat, thanks for helping our surveyors and clients."

Peill & Co Chartered Surveyors

hair salon flooded

residential Pipe leak


Drying days: 4

After a long-standing pipe leak was detected in the bathroom, Heather Rimes was frustrated by 5 weeks of drying with dehumidifiers (and little progress observed).

Trustheat were asked to provide an expedited and more cost-effective alternative by her insurer, taking just 4 days to dry the solid floors throughout.

"We are now sitting in our newly decorated lounge, when a few weeks ago we never thought we would be back home for months. It's all thanks to the speed of the drying."

Customer Heather Rimes

pipe leak drying

residential flooding


Drying days: 5

After being flooded to a depth of 0.5m, and with water remaining in the property for 3 days, the Owen family faced significant disruption.

Our non-invasive drying solution not only dried the property in just 5 days, but also prevented the need to remove a much-loved ceramic tile floor as we were able to release trapped moisture via evaporation from exposed areas and the wall/floor joint, vastly reducing the reinstatement schedule.

tadcaster flood recovery

Basement flooding

St John's Wood

Drying days: 5

When a sump pump failed and led to internal flooding two floors below ground in a London basement, dehumidifiers were swiftly introduced, to little effect.

Our solution used our evaporation drying system in conjunction with a carefully designed network of ducting.

Air was drawn in from outside via ducting installed on upper levels, and heated by our system. By creating positive pressure, we then ducted the moisture laden air from the room itself, constantly refreshing the internal air mass despite being two floors below ground. After many weeks of ineffective dehumidifier drying, our solution took just 5 days to resolve the problem

London basement flood

2M flood event


Drying days: 7

Kendal resident Phillip Chaplow suffered one of the most severe cases of flooding we have seen, with over 2 metres of flood water surging through his property.

Our evaporation drying service was employed by local chartered surveyors Peill & Co, and despite the presence of 18 inch thick stone walls, took just 7 days to dry. Mere weeks after flooding in early December, we ensured the property was dry and fit to reinstate before the new year arrived.

"A great, professional job. Having the property dry in days (rather than months) helped lift our spirits. Highly recommended, glad we had such a good team restoring our home."

Resident Philip Chaplow

> Read the full case study

Kendal flood recovery

Architect's endorsement


Drying days: 4

The Martin family contacted Trustheat to request our drying service via their insurer after originally being told they faced months of drying with dehumidifiers.

Hugh Clegg from Fuse Architects was brought on board by the insurer to oversee the drying, restoration and reinstatement process. He was amazed to see the whole property dried to it’s core (including the sub-floor with underfloor heating) in such a short time.

"Both an efficient and professional company, the end results show how successfully Trustheat’s drying solution works, resulting in a building left drier than it probably has ever been."

Architect Hugh Clegg

flood drying

Plant room drying


Drying days: 4

Following a 2 foot flood due to a sump pump failure, Trustheat were appointed with the specific request of being able to dry the basement whilst ensuring the extensive plant room equipment could remain in situ, as traditional drying solutions would require its removal.

Our schedule vastly reduced the need for strip out as expected, with only skirting boards and a small area of low level plasterboard needing to be removed.

We avoided the uninstallation of all the plant room equipment, plus the removal of the entirety of the tiled floor that ran throughout the basement.

flooded plant room